Terms & Conditions

1. Definitions

"novusynars", "we", "us", or "our" refers to novusynars, a data infrastructure consultancy registered in Kuala Lumpur, Malaysia. "You" or "user" refers to any individual or entity accessing our website or engaging our services. "Services" refers to the AI data engineering, feature store implementation, data pipeline health assessment, and any other professional services we offer. "Website" refers to the site hosted at https://novusynars.live. "Agreement" refers to these Terms and Conditions together with any signed service contract or statement of work.

2. Acceptance of Terms

By accessing or using our website, submitting a contact form, or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should discontinue use of our website and services immediately.

You represent that you are at least 18 years of age and have the legal authority to enter into binding agreements. If you are acting on behalf of an organisation, you confirm that you are authorised to bind that organisation to these terms.

3. Services Description

novusynars provides AI data infrastructure consulting services, including but not limited to AI data engineering (data lake and warehouse architecture, pipeline development, data governance), feature store implementation (centralised feature management for machine learning workflows), and data pipeline health assessments (diagnostic evaluations with priority improvement plans). The specific scope, timeline, deliverables, and fees for any engagement are defined in a separate service agreement or statement of work.

4. Service Engagements

Service engagements commence only upon mutual agreement on the scope, timeline, and pricing, typically documented in a signed statement of work. Any changes to the agreed scope must be documented in writing and approved by both parties before implementation. novusynars reserves the right to adjust timelines if scope changes are introduced or if delays arise from factors outside our control.

5. User Responsibilities

When using our website, you agree not to use the site for any unlawful purpose or in violation of applicable Malaysian law, attempt to gain unauthorised access to our systems or data, interfere with the operation or security of the website, submit false or misleading information through any form, or reproduce, distribute, or modify any content from our website without written permission.

When engaging our services, you agree to provide accurate and complete information relevant to the project, grant reasonable access to data systems and personnel as needed for service delivery, and respond to requests for decisions, approvals, or information within agreed timeframes.

6. Payment Terms

Fees for services are quoted in Malaysian Ringgit (RM) unless otherwise specified. Payment terms, schedules, and methods are defined in each service agreement. Unless otherwise agreed, invoices are payable within 30 days of issuance. Late payments may attract a monthly interest charge of 1.5% on outstanding amounts. novusynars reserves the right to suspend work on a project if invoices remain unpaid beyond 45 days.

7. Intellectual Property

All content on our website — including text, graphics, logos, icons, and design elements — is the property of novusynars and is protected under Malaysian intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the website for personal or internal business purposes.

Regarding service deliverables: upon full payment, the client receives ownership of custom-built data infrastructure, pipelines, and configurations created during the engagement. novusynars retains the right to use general methodologies, tools, and knowledge gained during the project for future engagements, provided no confidential client data is disclosed.

8. Confidentiality

Both parties agree to treat all non-public information shared during a service engagement as confidential. This includes data schemas, pipeline architectures, business logic, credentials, and any documents marked or reasonably understood to be confidential. Confidentiality obligations survive termination of the agreement for a period of two years.

9. Disclaimers

Our website and services are provided on an "as is" and "as available" basis. While we take reasonable care to ensure the accuracy and quality of our work, we do not warrant that our website will be uninterrupted, error-free, or free from harmful components, that the results of any service engagement will meet specific performance targets unless explicitly agreed in writing, or that recommendations made during assessments will resolve all identified issues.

novusynars provides professional consulting services and does not provide legal, financial, or regulatory advice. Clients should seek independent professional advice where appropriate.

10. Limitation of Liability

To the maximum extent permitted by Malaysian law, novusynars shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to the use of our website or services. Our total aggregate liability for any claim arising from a service engagement shall not exceed the total fees paid by the client for that specific engagement.

11. Indemnification

You agree to indemnify and hold harmless novusynars, its directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from your breach of these Terms, your misuse of our website or services, or any violation of applicable law or third-party rights in connection with your use of our services.

12. Termination

Either party may terminate a service engagement by providing 14 days written notice if the other party materially breaches these terms or the service agreement and fails to remedy the breach within 14 days of receiving written notification. Upon termination, the client is responsible for payment for all work completed up to the termination date. novusynars will deliver all completed work product and documentation to the client within 10 business days of termination.

13. Force Majeure

Neither party shall be liable for any failure to perform obligations under these terms where such failure results from circumstances beyond reasonable control, including natural disasters, government actions, pandemics, infrastructure failures, or cyber-attacks. The affected party must notify the other party promptly and make reasonable efforts to mitigate the impact.

14. Governing Law & Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with these terms shall first be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved informally within 30 days, it shall be submitted to mediation administered by the Asian International Arbitration Centre (AIAC) in Kuala Lumpur. The courts of Malaysia shall have exclusive jurisdiction over any matters not resolved through mediation.

15. General Provisions

These Terms, together with our Privacy Policy and any signed service agreement, constitute the entire agreement between you and novusynars regarding the subject matter herein. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision shall not constitute a waiver of that right. You may not assign or transfer your rights or obligations under these terms without our written consent. novusynars may assign its rights and obligations to a successor entity in the event of a merger, acquisition, or sale of assets.

16. Changes to These Terms

We may revise these Terms and Conditions at any time by updating this page. The "Last Updated" date at the top of this page indicates when the most recent changes were made. Continued use of our website or services after changes are posted constitutes acceptance of the revised terms. We recommend reviewing this page periodically.

17. Contact Information

If you have questions about these Terms and Conditions, please contact us: